The small print, kept simple

Who we are

A Hug is run by Suzanne [surname], trading as A Hug · Hampers by Suzanne. Address: [business address]. Email: [email address]. Phone: [phone number]. [VAT number, if registered.]

Prices and payment

Prices are in euro and include VAT where it applies. Delivery is shown before you pay. Payments are handled securely by Stripe; we never see or store your card details.

Delivery

We deliver anywhere in the Republic of Ireland by tracked courier, Monday to Friday except bank holidays, on the day you choose at checkout. Couriers occasionally run late; if a hamper hasn’t arrived by the end of the chosen day, contact us and we’ll chase it.

Cancellations and refunds

Every hamper is personalised with a handwritten card and most contain food, so the 14-day right to cancel under EU consumer law does not apply once packing has started. You can cancel for a full refund before then by emailing [email address]. If a hamper arrives damaged or something is wrong, tell us within [3] days with a photo and we’ll replace it or refund you.

Your information

We use your details and the recipient’s address only to make and deliver your order. We share the address and phone number with the courier, payment details go directly to Stripe, and the website is hosted and our email is handled by Hostinger. We keep order records for [6] years for tax purposes. We only send marketing emails if you ask us to, and you can stop them at any time. You can ask to see or delete your information by emailing [email address]. This site stores your basket in your browser so it’s still there when you come back; it doesn’t use tracking or advertising cookies.

The chat helper on this site is an AI assistant. What you type is sent to Anthropic, the company that provides the AI model, so it can write a reply. Your conversation is kept in your browser until you close the tab and we don’t keep a copy of it. Please don’t put addresses, phone numbers or card details in the chat; ordering happens at checkout. [Confirm how long Anthropic keeps chat messages before launch.]